Car dealers without effective processes or after-sales strategies to ensure the quality of their offerings may experience significant rise in business costs.

 Car dealers without effective processes or after-sales strategies to ensure the quality of their offerings may experience significant rise in business costs.
Consumers may make more assertive defect claims under the new law.
A dealer's profit margin decisions may also need to account for higher provisioning costs for repairs, replacements, reduction in price or even a refund.
Our interviews had discovered some car traders, in particular official new car dealers, are already making very serious efforts to ensure correct labelling and avoidance of misrepresentations.
We view materials explicitly pointing out limitations or defects to the consumer as a likely imperative for cars and many other goods, new or used.

Source: Business Times © Singapore Press Holdings Ltd