1st complaint
All bros, I have a nightmare arguing & quarrel with the car dealer (Think One Automobile) to share with everyone here.
I bought a Ford Mondeo MK3 (4 Years plus car) on last year Decemeber (2011) with the mileage of 55K.
The sales man (Kenny) offered me a 1 year warranty of the car with black and white stated on the purchase agreement.
Last month (which is 6 months after purchased) my car broke down in Malaysia and towed back to Regent Motor and found that the Alternator is not working which cost me $1300.
I called the car dealer (Think One Automobile) and end up argue and quarrel with the salesman (Kenny) which is the person i bought the car from.
At first he tried to act blur on the warranty until i showed the purchase agreement. And guess what he told me? Below is the excuses and our conversation.
(Salesman) : The car is warranty only at our own workshop in Sin Ming road not Regent Motor.
(Me) : Ok fine, then i tow my car to your workshop for the repair.
(Salesman) : Oh ! The work shop has closed down, so we can warranty your car anymore.
(Me) : Where got such thing, I buy the car from you not from your work shop, and the warranty document is from your company.
(Salesman) : Oh ! you have drive the car for 6 months already, how can we warranty you?
(Me) : Your warranty is 1 year, what have this to do with 6 months drive? Can you tell me how many months after i drive, the warranty is void?
(Salesman) : Oh ! We warranty only the wear and tear parts, not Alternator.
(Me) : Ok, Then i pay for this Alternator, but my car Tires, spark plugs and all other wear and tear parts is going to replace, are you mean you warranty for these?
(Salesman) : Oh no, We warranty only the Gearbox not Alternator or wear and tear parts.
(Me) : Are you sure for this time ? If the bill from Regent Motor is indicating 'Gearbox' mean you will pay for it ?
(Salesman) : You dont force me on this, We can't warranty you.
(Me) : Is your company dont honest on the warranty or you yourself dont honest on the warranty ?
(Salesman) : 'Very frustrated' Ok ok ok, I admit we just want to sell the car and giving empty promise and warranty to buyer. (Very loud).
To those people who intend to buy a used car from this car dealer, please re-consider again and take my case for example.
2nd complaint
I bought my can from them before.full cash!
But 2nd hand la.was told that warranty was 1 month.
2 weeks after getting my van,vehicle broke down.alternator and radiator spoilt
Went to workshop recommended by them,cost of repair 800.argued till they paid 50%.
2 weeks after getting my van,vehicle broke down.alternator and radiator spoilt
Went to workshop recommended by them,cost of repair 800.argued till they paid 50%.
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