I wish I could have read this post before. I can attest to that. Same company, same dealer and same bad experience! Myself to blame for not doing sufficient homework before I signed on the dotted line.
His good points:
1. very responsive in terms of answering my calls. always sounds like ready to serve.
2. came to my house several times to get my signatures on documents.
3. let me test drive the car (withing the car park compound)
4. delivered almost every thing that he promised
His bad points:
1. when issues arose, very slow in answering calls.
2. providing false information on the car's specifications on the advert on sgcarmart. When queried, secretly amended the advert.
3. claimed the car had full service history with the AD here. Requested him to print out the service history when the car was sent to AD for maintenance service, he claimed that the AD refused to provide service history to dealer like him. Personal check with the AD after taking over the car revealed that the service was done by the AD only within 3 year warranty period. There was a blank period in the AD's records before the car was sent to the AD for service again as per my request before I signed on the dotted line.
4. he recommended both the Obank and Ubank for car loan. Initially I chose Obank, however, he requested me to choose Ubank, saying there was no early redemption penalty. When he presented the bank loan papers for me to sign, it was clearly stated in the letter that the Ubank would charge a penalty for early redemption, I pointed this out to him, he still denied, saying that his banker had told him that there should not be. It would be more costly and time consuming for me to switch banks at that time, no other choice but LL signed the papers.
5. he promised to provide 3 month warranty on the car and yes, he delivered but it turned out to be warranty on the gear-box only. Very sure that he did not mention warranty on gear-box only when we negotiated for the car purchase. And guest what, repair cost to be shared equally.
6. charged me admin fee of $500 which was never mentioned to us during the car purchase negotiated. Managed to negotiated down the price after several rounds of heated argument.
7. Got some issue with the car immediately after taking over and went to his in-house workshop as per his request. The WS boss initially told me the issue was not gearbox issue and could be repaired but a bit costly. After the WS boss talked to him and the WS boss changed his stand and concluded that it was a gear-box issue. Therefore, I needed to pay half of the cost if I were to repair.
And yes, he drove the cars that were put on sale every time he came to my house. Maybe his is the boss?
So, for brothers and sisters out there, please beware, engage him at your own risk.
No comments:
Post a Comment